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Building Rapport with Customers

Customer Service: Call Control Strategies

Customer Service: Handling Abusive Customers

Creating Positive Conversations with Challenging Customers

De-Escalating Intense Situations

Customer Service: Serving Customers Through Chat and Text

Online Marketing Foundations (2018)

Google Universal Analytics Essential Training (2020)

SEO Foundations

Google Ads (AdWords) Essential Training (2019)

Content Marketing Foundations

Social Media Marketing Foundations

Marketing on Instagram

Email and Newsletter Marketing Foundations

CompTIA A+ (220-1001) Cert Prep 1: The Basics

CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM

CompTIA A+ (220-1001) Cert Prep 3: Core Hardware

CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals

CompTIA A+ (220-1001) Cert Prep 5: Display Technologies

CompTIA A+ (220-1001) Cert Prep 6: Physical Networking

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