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Prerequisites for Azure administrators

AZ-104: Manage identities and governance in Azure

AZ-104: Implement and manage storage in Azure

AZ-104: Deploy and manage Azure compute resources

AZ-104: Configure and manage virtual networks for Azure administrators

AZ-104: Monitor and back up Azure resources

Manage team collaboration with Microsoft Teams

Upgrade to Microsoft Teams

Collaborate with SharePoint in Microsoft 365

Secure your organization with built-in, intelligent security from Microsoft 365

Protect identity and access with Azure Active Directory

Defend against threats with Microsoft Threat Protection

Protect enterprise information with Microsoft 365

Manage security with Microsoft 365

Customer Service Foundations

Customer Service: Problem Solving and Troubleshooting

Customer Service: Call Control Strategies

Customer Service: Handling Abusive Customers

Creating Positive Conversations with Challenging Customers

De-Escalating Intense Situations

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